Privacy Policy

Thank you for your interest in Exponential Technology Group Electronic Services (XTG ES). Your privacy is important to us, and we are dedicated to protecting and respecting it. This Privacy Policy outlines how we collect, store, process, transfer, and use your personal information when you use our websites, services, and products collectively referred to as "Services."

Data Controller

XTG ES is the data controller responsible for the processing of your personal information. If you have any questions or concerns regarding your privacy, you can contact us using the details provided at the end of this privacy policy.

Information We Collect

When You Order Services:

·       Name, company, shipping and billing address

·       Email address, phone number, job title

·       Information from our correspondence with you

·       Details of your request, including requirements or requested information

·       Feedback

·       Customer ID and information on your XTG ES customer account

·       Payment information (e.g., bank account details)

When You Contact Us:

·       First and last name, email address, phone number

·       Any additional information you provide

When You Use Our Website:

·       IP address, browser data, browser type, device type, device ID

·       URLs, operating system, part search and detail requests

·       Information on your usage of our website, Request Status when registered and signed in

In Email Marketing Campaigns:

·       Name, email address

·       Information on whether you are already a customer

·       Marketing campaign information, reactions to our marketing, and interest in our products

How We Collect Your Information

We collect personal information in various ways:

·       Information you provide to us voluntarily during your use of our services, such as visiting our website or making contact with the contact form or company phone number

·       Information collected through technology, such as cookies

·       Information received from third parties, including web analytics vendors and social media sites

Purposes and Legal Grounds for Using Your Personal Information

We use your information for the following purposes:

1.     Contractual Services: Providing and managing the Services, processing orders, and managing customer accounts.

2.     Legitimate Interests: Evaluating business performance, advertising, identifying cybersecurity threats, pursuing legal claims, and improving website services.

3.     Consent: Obtaining separate consent for specific uses, such as email marketing campaigns. You can withdraw your consent at any time.

4.     Legal Obligations: Complying with legal obligations, such as tax and business regulations.

We only use your information for the specified purposes and do not use it for other reasons.

Sharing Your Personal Information

We may share your personal information with the following entities:

·       Delivery Agents: Sharing name and shipping address with delivery agents (e.g., FedEx, UPS).

·       Service Providers and Advisors: Third-party vendors providing services on our behalf.

·       Promotional Partners: Third parties involved in webinars or promotional activities.

·       Selected Third Parties: With your separate consent, for marketing messages.

·       Business Transactions: In connection with Symmetry-related transactions.

·       Legal Compliance: When required by law, subpoena, or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our legal claims or to protect the security or integrity of our products and service; and/or (c) to exercise or protect the rights, property, or personal safety of XTG ES, our visitors, or others.

Data Retention

We store personal information for as long as necessary to fulfill the purposes for which we collected it, in compliance with legal obligations and business interests. Information may be stored for up to 10 years.

Data Protection Measures

We implement technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, or damage. All data is stored on secure servers, and electronic transactions are encrypted with SSL technology.

International Data Transfer

If you are in the European Union or European Economic Areas, your personal information may be processed and stored in the USA. We have implemented guarantees, including EU Standard Contractual Clauses, to ensure appropriate safeguards for international transfers.

If you wish to inquire further about the safeguards we use, please contact us using the details set out at the end of this Privacy Policy.

We will take reasonable steps to ensure that your personal information is treated securely per applicable law and this Privacy Policy.

Cookies and Tracking Technology

We, and our third-party partners, automatically collect usage information when you engage with our Service. You can adjust your browser settings to control cookie permissions.

What are Cookies?

Cookies are text files downloaded to your device when you visit a website, enabling recognition of your browser's previous visits.

What are Cookies used for?

Cookies enhance your browsing experience, helping us understand site usage, facilitating efficient navigation, remembering preferences, and ensuring relevant online marketing.

Types of Cookies:

Categorized as strictly necessary, analytics, functionality, advertising, and social media cookies. Each serves specific purposes outlined in the policy.

Strictly Necessary Cookies: These cookies are essential to make our website work. They enable you to move around the site and use its features. Without these cookies, services that are necessary for you to fully use our website may not be available, such as accessing certain areas of the website.

 Analytics Cookies: These cookies collect information about how people are using our website, for example which pages are visited the most often, how people are moving from one link to another and if a particular user experiences error messages on certain pages. All information these cookies collect is grouped together with information from other people's use of our website. Overall, these cookies provide us with analytical information about how our site is performing and how we can improve it.

 Functionality Cookies: These cookies allow us to remember choices you make and tailor our website to provide enhanced features and content to you. For example, these cookies can be used to remember your username, language choice or country selection, they can also be used to remember changes you've made.

 Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. Please see the section below on "Third Party Tracking and Online Advertising."

 Social Media Cookies: In order to enhance your internet experience and to make the sharing of content easier, some of the pages on our website may contain tools or applications that are linked to third party social media service providers such as Facebook, Twitter or Google+. Through these tools or applications the social media service provider may set its own cookies on your device. We do not control these cookies and you should check the social media service provider's website for further details about how they use cookies.

Duration of Cookies:

The length of time a cookie stays on your browsing device varies between "persistent" and "session" cookies.

First and Third-Party Cookies:

Cookies on our website fall into two categories: "First-party cookies" are placed on your device by us, while "Third-party cookies" are placed by another party when you visit our site. Third-party cookies serve various functions or provide services to us, but we may not have full control over how they are utilized. Certain third parties might use Advertising Cookies to collect information about your browsing activity, enabling them to deliver relevant website advertising based on your interests. To offer you the option to opt-out of receiving cookies for advertising purposes, the EU has established a scheme outlined at www.youronlinechoices.eu. For details on how third parties such as Doubleclick.net, Google.com, GoogleAdServices.com, and Google Analytics use cookies, refer to their respective websites.

Mobile Devices:

For users accessing our website via mobile devices with location-based services, information may be collected. Most mobile devices offer options to disconnect from or deactivate these services.

Managing Cookies:

You can manage cookies through browser settings, allowing notification, disabling, or automatic rejection. Note that altering settings may affect Service features. Visit www.allaboutcookies.org for detailed instructions.

For more information on EU cookie opt-out, refer to www.youronlinechoices.eu.

Third Party Tracking and Online Advertising at XTG ES:

Internet-Based Advertising:

XTG ES engages in interest-based advertising, employing third-party advertising companies like Google Analytics, Google AdWords, and MailChimp. This allows us to deliver targeted ads based on your browsing history across our Service, other devices you use, and various websites, apps, or services, including Facebook. The information shared, facilitated by cookies or similar tracking technologies, includes device recognition, click stream data, browser type, and the time and date of your site visits. We and our third-party partners leverage this data to enhance the relevance of online ads to your interests and provide related services such as reporting, analytics, and market research.

Display Advertising and Advanced Features:

XTG ES utilizes display advertising and advanced features through Google Analytics, such as Remarketing with Google AdWords. These features leverage both first-party and third-party cookies to optimize and display ads based on your previous interactions with the Service.

Social Media Widgets and Advertising:

Our websites feature social media buttons (e.g., Facebook Like, Google Plus, LinkedIn, Twitter, and YouTube), allowing social media companies to recognize and collect information about your Service visit. These interactions are subject to the privacy policies of the respective social media companies.

Cross-Device Linking:

XTG ES, along with third-party partners like Google Analytics, Google AdWords, and MailChimp, may link your devices to deliver relevant content and advertising across multiple devices. This involves collecting device information when logged into our Service and utilizing tracking technologies to establish links between devices.

Your Choices:

Interest-Based Advertising: Explore opt-out options through the Network Advertising Initiative (NAI) at http://www.networkadvertising.org/choices, the Digital Advertising Alliance (DAA) at www.aboutads.info/choices, or the EU-based Your Online Choices at www.youronlinechoices.eu.

Cross-Device Linking: Opting out through NAI's and DAA's resources applies to specific browsers or devices, requiring separate opt-outs for each used browser or device.

Mobile Advertising: Limit interest-based advertising on mobile devices through device settings (iOS: "limit ad tracking," Android: "opt-out of interest-based ads") or through http://youradchoices.com/appchoices.

Note: Some opt-outs may require cookie acceptance, and changes in browser settings, devices, or operating systems may necessitate re-activation of opt-outs.

Children's Privacy:

We do not knowingly collect information from individuals under 13 on this Service. If mistakenly collected, we promptly delete it. For EU residents under 16, we refrain from processing personal information based on consent.

Links to Other Websites and Services:

XTG ES may provide links to third-party websites. We are not liable for the privacy practices or content on these external sites. Review their privacy policies and terms for comprehensive understanding.

CCPA Notice - Rights of California Consumers:

XTG ES does not sell personal information and fully describes practices in this Privacy Policy. California residents may request specific information on collected personal data and exercise deletion rights. Verification involves matching the provided data with our records.

For requests, contact ES@XTGcorp.com or mail XTG ES, 5050 Mark IV Pkwy, Fort Worth, TX 76106 USA

Non-discrimination Assurance: We will not discriminate for CCPA rights exercise. Unless permitted by the CCPA, we will not:

·       Deny you goods or services.

·       Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.

·       Provide you a different level or quality of goods or services.

·       Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Online Privacy Policy Updates:

This Privacy Policy may undergo periodic updates. Check this page regularly for applicable policies in your future Service use.